- How to contact MagiCustom Team?
We are glad to answer your questions! Please feel free to Contact Us. Our receptionist will answer your questions as quickly as possible.
Please note that we always answer our emails. If you do not receive an email reply from us, please check that your email provider has not put our messages into your junk or spam email folder.
- How to order custom decals from MagiCustom?
MagiCustom welcomes custom requests! We love making custom decals and designs for our customers!
Please include detailed information about what it is you'd like to have made, along with the approximate size and colour, and we will respond promptly with pricing and ordering information.
- How easy is it to install MagiCustom decals/murals?
Easy to handle and easy to apply! Just peel off from the backing paper and stick!
Our step-by-step installation instructions will come with your order which is easy to follow and have received rave reviews!
No water! No glue! No paint! No mess! It doesn't get any easier!
Tips: Decals/Murals that are larger in size are easier to install with the help of a friend.
- How easy is it to remove MagiCustom decals/murals?
Easy to remove! Simply start at one corner and gently peel off the wall.
- Are MagiCustom decals/murals safe to apply to walls and furniture?
MagiCustom decals/murals are specifically designed for application to smooth surfaces such as walls, furniture, glass, and tile.
Newly painted walls must be dry and cured for at least two weeks before application of our decals/murals.
- Will the MagiCustom decals work on textured surfaces?
MagiCustom decals will work on certain types of textured walls. If you have regular sheetrock or drywall surfaces, our decals should adhere just fine! Certain types of textured paint, such as paint with a sandy or gritty component, will prevent MagiCustom decals from sticking.
On the other hand, MagiCustom decals are all pretty thick so they cover the wall texture pretty smoothly if it is just your standard orange peel type. It is really up to your taste and the degree of texture on your wall. A deeper texture will show through even the thickest materials.
If you are ever unsure, we suggest that you order Wall Decal Colour Sample Pack first, and test the area which you wish to apply decals to, before you buy.
- I just painted my walls. How long should I wait before applying my new decals?
Our material manufacturer recommends that freshly painted surfaces be allowed to dry for at least 2 weeks before applying decals. This allows ample time for the surface to completely cure, thus allowing the decals to stick better!
- Will MagiCustom vinyl decals work on glass or on my car? How about in my bathroom?
MagiCustom vinyl decals are actually safe for indoor and outdoor use! Sure, they are safe for washroom use too! They can be easily applied to mirrors, tiles, or acrylic shower walls.
If you would like to apply MagiCustom vinyl decals on a drywall surface in your washroom, make sure the surface is completely dry before installation or the decals will not stick.
- Will MagiCustom products damage my walls? Will I need to repaint after I take them down?
Simply peel off decals when you're ready to change the look of your wall. Our materials, as they are intended for easier removal and shorter term applications, such as weddings, events, or use in dorms or apartments.
Please note: MagiCustom cannot guarantee the condition of YOUR walls and is not responsible for any paint loss or damage caused.
- Can I reuse MagiCustom products after I take them off the wall?
MagiCustom vinyl decals are not reusable. Because of the high quality of the material that we use, they will still retain their 'stickiness'. However decals do not retain their shape or design once removed from the surface, therefore, we do not recommend reusing our decals.
MagiCustom fabric murals are reusable and can be repositioned up to 200 times.
- How long does my order processing take?
All of our products are proudly made to order. Because of this, we need time to process and create your decals according to your specifications.
Usually, your order will be processed within 5 business days after payment. However, we will try our best to process your order as soon as possible.
- How long does delivery take?
We have no control over shipping deliveries. Most orders in Canada and the continental USA usually require 2 to 8 business days for delivery.
Please keep in mind that both of these time frames may or may not include delays caused by your country's customs department.
- I'm not in Canada. Will you ship my orders to me?
Gladly. No matter where you’re located –- we ship all over the world.
- Are there any customs fees or taxes I have to pay on my international shipment?
As each country is different in regards to imported products, there are different standards for customs fees, duties, and taxes on mail.
Because of this, the buyer is solely responsible for any fees associated with their package. This includes duties, taxes, customs fees, tariffs, etc.
For more information, contact your local Post Office for your country's specific policies.
- Does MagiCustom provide tracking information?
Sure! MagiCustom ships orders via Canada Post. As soon as your order has shipped, you will receive an email from us with shipping details.
- What happens if my decal/mural is damaged in transit?
MagiCustom will replace decals that are damaged in transit. Just Contact Us and let us know! Please hang on to your damaged package, as Canada Post may need to inspect it for insurance and claims purposes.
- What are your Return and Exchange Policies?
MagiCustom offers Customer Satisfaction Guarantee. Please view the details of our Return and Exchange Policies.
Please note that some of our designs have small pieces that can pose a choking hazard to young children.
Keep out of reach of children under 3 years of age.